How Can We Help You?

Account Issue / Login Issue ?

Account creation is required for customer you can buy product directly with account just by using phone or email at the time of checkout.

For easy and customer best service & multiple times buy process we recommend you to register in login page and after registrations please login with email and password.

[Note: Phone number or email is mandatory for order all the tracking details and order update will be shared there so please have it]

Order process ?

Step 1:

Step 2: Check the product you want to order

Step 3: Click “Add to cart” 

Step 4: “View my cart” and then “Checkout”

And for more order “Continue Shopping” option and select  other products

Step 5: Check the menu and click the “Bag” in that page you will see all the selected items procced by clicking “Checkout”.

Step 6: After Check out enter phone or email all the shipping details

Step 7: Payment page procced with the payment

Step 8: Successful payment give your order id and details on your mail or phone number

Order tracking ?

Once order is processed from our side. We will generate tracking number and send mail to you. You have to check mail for tracking number. Tracking number look like ( Eg. 9992910017654 )

How much time it will take for tracking number mail?

Ans - tracking number will be generated with-in 1-2 days.

Order delivery ?

How much time take to deliver order?

Ans - Order delivery will take less than 10-14 days based on your location. It may be extend based on some situation.

[Note 1: If there is issue with your order we will contact you on your number.]

[Note 2: Delivery may take time based on situation in that location in that case we will call you assist you regarding issue.]

Order cancellation ?

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. If the Order is shipped and on the way, and the order is cancelled, the money will be refunded once the order is back to our office and after deducting shipping charges.
Reload Casuals reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.